Maintenance

Once a system is installed it is necessary to maintain it regularly if optimum performance
is to be maintained and service callouts due to equipment failure minimised.

Leigh Visual recommends a contract providing for a regular number of maintenance visits and a chargeable callout service (a “Standard” contract). 

Customers can report callouts by telephone or by using the web based reporting facility.

All service engineer vehicles have tracking units installed.  Using the tracking data Leigh Visual can automatically generate emails to say when an engineer has arrived or left a customer’s site.

 

First Time Fix (FTF) is a key factor in service performance and achieving high levels of FTF is a goal of ours.  Factors which affect this include engineer expertise and spares holdings.  All Leigh Visual engineers are experienced with dealing with large CCTV and access control systems and engineer spares holdings are carefully planned. 

Engineers use handheld barcode scanners which allow them to keep service records for each item of equipment that is maintained on a customer’s site.  During a maintenance visit or callout the engineer uses the barcode scanner to scan the barcode for the item of equipment in question and this brings up the history of that item of equipment on the engineers PDA, detailing the last maintenance visit, fault history, and age of the equipment. When work is completed the activity is logged by the engineer on his PDA, thereby providing the customer with a full history of all service activity relating to that item of equipment.

 

Leigh Visual are able to offer a range of solutions from simple single door solutions to complex integrated multi site installations. With the full range of manufactures available to us we are able to design systems to precise specifications